Knutsford gift shop Zo and Co is helping people celebrate occasions while in lockdown

Xia 25 Apr, 2020
Knutsford gift shop Zo and Co is helping people celebrate occasions while in lockdown
AN AWARD-winning Knutsford gift shop is offering free delivery on greetings cards to help bring some cheer to customers' family and friends in these difficult times. The doors to Zo and Co on King Street may be closed to the public for now, but owners Zoe and Paul Carter are keeping the celebratory spirit of their business alive, ensuring customers can still mark those special occasions even in lockdown. 

The family-run business, which also has stores in Didsbury, Cheadle, and Marple, is now taking phone orders and developing its website to include a click and collect service. Helping the couple with the online side of the business is their daughter Beth, who says that while operating in the current climate has been a challenge, the family has been touched by the support they've received from customers. She said: "Obviously normal business for us would be serving in our retail premises on the high street. "We pride ourselves on offering personalized service to our customers, which has been difficult to do due during the Covid-19 situation. "We've adapted by providing an over-the-phone service for our customers offering free postage of cards to their loved ones in this difficult time. "It has been a challenge, but one of the positives has been the development of our website. 

"Having time at home has enabled us to begin the process of creating a website to offer our customers a click and collect service, as well as online ordering and delivery on many of our products." Beth added her thanks to customers for their support in the past few weeks. She said: "The biggest surprise has been the response from our customers. They've remained very positive and have wanted to celebrate their special occasions normally, which has been to our amazement. "We'd like to thank them dearly for supporting local businesses, as if it wasn't for them we wouldn't be here today. The community spirit in Knutsford is immense."